Privacy Policy

At The Heights Inn, accessible from https://theheightsinn.com/, protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and communications. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, Email address, Phone number
• Non-Personal Information: Browser type, Device information, IP address, Website usage data

2. Purpose of Data Collection

We use the information we collect for the following purposes:

• To facilitate bookings and provide services
• To send SMS messages regarding:
  • Booking confirmations
  • Updates about your stay
  • Promotions and offers
• To improve our website and user experience
• To comply with legal obligations

3. Explicit Consent for SMS Communications

By providing your phone number, you consent to receive SMS communications from us. We use these messages to keep you informed about bookings, updates, and promotions. You will be required to provide explicit consent during form submissions by checking a clearly labeled opt-in box.

4. Opt-Out Mechanisms

If you no longer wish to receive SMS communications from us, you can opt-out at any time. To unsubscribe:

• Reply with the keyword STOP to any SMS message you receive from us.
• Contact us directly at [email protected]

Please note that opting out of promotional messages will not affect transactional messages related to your bookings.

5. Data Sharing Practices

We do not share your personal information with third-party service providers for any purposes other than those outlined in this Privacy Policy. We use your information solely for communication related to the services we offer.

6. Compliance with Regulations

We are committed to complying with applicable laws and regulations regarding data privacy and SMS communications, including:

• Telephone Consumer Protection Act (TCPA)
• Cellular Telecommunications Industry Association (CTIA) guidelines

Our practices ensure that your personal information is handled in accordance with these legal requirements.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission or storage system can guarantee complete security.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to your personal information.
• Withdraw your consent to SMS communications at any time.
• Request the deletion of your personal data, subject to legal obligations.

To exercise your rights, please contact us at [email protected].

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with the "Effective Date" updated accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

The Heights Inn
Email: [email protected]
Phone: (562) 501-4562
Address: 2400 Panchoy Pl, La Habra Heights, CA 90631

By using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.